Privacy Policy

Effective Date: 2 May 2025

At Kleinrock Digital Networks (“KDNetworks", “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website or engage our services, whether as a Managed Service Provider (MSP) client or a customer of our online store.

By accessing our site or using our services, you agree to the practices outlined in this policy.

1. Who We Are

Kleinrock Digital Networks is an IT services and consulting company based in Sierra Leone. We provide managed IT services and operate an e-commerce platform offering hardware, software, and related IT solutions.

2. Information We Collect

We collect personal and business-related data in several ways:

A. Information You Provide

• Full name, email address, phone number
• Billing and shipping address
• Payment details (via secure third-party processors)
• Company name, job title, industry
• Account login credentials (if you register)
• Any data submitted through contact forms, support tickets, or service requests

B. Information Collected Automatically

When you use our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and session duration
• Referring URLs and exit pages
• Cookies and similar tracking technologies (see section 6)

3. How We Use Your Information

We use your data to:

• Fulfill orders and process payments
• Provide, maintain, and improve our services
• Deliver customer support and technical assistance
• Communicate order updates, newsletters, or promotional offers
• Analyze usage to enhance user experience
• Comply with legal obligations and security protocols

We do not sell or rent your personal information.

4. Information Sharing and Disclosure

We may share your information with:

• Third-party service providers: for payment processing, shipping, CRM, or email marketing.
• Vendors/partners: when necessary for warranty or service fulfillment.
• Regulatory or legal authorities: when required to comply with applicable law or respond to legal requests.

All third parties are contractually bound to handle your data securely and only for the intended purpose.

5. Data Retention

We retain your personal data only as long as necessary:

• To fulfill the purposes for which it was collected
• To comply with legal or contractual obligations
• To resolve disputes and enforce agreements

Inactive accounts or unused customer data may be anonymized or securely deleted after a defined retention period.

6. Cookies & Tracking Technologies

Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website. For example, your session (so you don't have to login again) or your shopping cart.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Here is an overview of the cookies that may be stored on your device when you visit our website:

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

We do not currently support Do Not Track signals, as there is no industry standard for compliance.

7. Your Rights and Choices

You may:

• Access, correct, or update your personal data
• Withdraw consent for marketing emails at any time
• Request deletion of your data (subject to legal exceptions)

To exercise these rights, contact us at privacy@kdnetworks-sl.com.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information:

• SSL encryption for online transactions
• Secure access controls on internal systems
• Regular security reviews and threat monitoring

While we strive for full protection, no method of data transmission or storage is 100% secure.

9. International Data Transfers

While we are based in Sierra Leone, some services or providers may be located in other countries. When we transfer data internationally, we ensure adequate protection through contractual agreements or standard protection clauses.

10. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date. Your continued use of our services signifies acceptance of these changes.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact:

Kleinrock Digital Networks

Email: privacy@kdnetworks-sl.com

Phone: +232 78 412 921

Freetown, Sierra Leone