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Terms of Service

Effective Date: [2 May 2025]

Welcome to Kleinrock Digital Networks. These Terms of Service ("Terms") govern your use of our website, products, services, and support offerings provided by Kleinrock Digital Networks, a registered IT Managed Service Provider and e-commerce operator based in Sierra Leone.

By accessing or using our website or services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Company Information

Kleinrock Digital Networks

4v Hennessy Street, Kingtom

Freetown, Sierra Leone

Email: info@kdnetworks-sl.com

Phone: +232 78 412 921

2. Scope of Services

We offer:

  • Managed IT services (network design, monitoring, helpdesk, cloud, cybersecurity, etc.)
  • IT consulting and infrastructure support
  • Online sale of hardware, software, and related products

All services and product sales are subject to availability and acceptance by Kleinrock Digital Networks.

3. User Obligations

By using our services or making a purchase:

  • You agree to provide accurate, current, and complete information.
  • You must be at least 18 years old or using our services under the supervision of a legal guardian.
  • You will not use our services for unlawful or unauthorized purposes.

4. Pricing and Payment

  • All prices are listed in SLL.
  • Prices and product availability are subject to change without notice.
  • Full payment must be received before any products are shipped or services rendered unless otherwise agreed in writing.
  • Accepted payment methods include bank transfers, credit/debit cards, and mobile money (where available).

5. Order Acceptance & Fulfillment

  • All orders are subject to verification and acceptance by Kleinrock Digital Networks.
  • We reserve the right to cancel or refuse any order at our sole discretion.
  • Shipping and delivery timelines are estimates and not guarantees.

6. Returns, Refunds, and Warranties

  • Returns: You may return most physical products within 7 days of delivery if unused and in original packaging.
  • Refunds: Approved refunds will be processed within 14 business days via the original payment method.
  • Warranties: Manufacturer warranties apply where applicable. We provide no warranty for third-party software unless explicitly stated.

7. Service Terms for Managed IT Clients

  • Service contracts and SLAs (Service Level Agreements) are governed by separate written agreements.
  • Clients are responsible for providing access and accurate system information for support.
  • Any misuse, tampering, or unauthorized changes may void our responsibility for service uptime or performance.

8. Intellectual Property

All website content, trademarks, logos, text, graphics, and software are the intellectual property of Kleinrock Digital Networks or its licensors. You may not copy, reproduce, or distribute our content without prior written consent.

9. Privacy Policy

Your use of our services is subject to our Privacy Policy, which governs how we collect, use, and protect your data.

10. Limitation of Liability

Kleinrock Digital Networks will not be liable for:

  • Any indirect, incidental, or consequential damages.
  • Service disruptions caused by third parties or force majeure.
  • Data loss, unless covered under a managed backup plan with explicit provisions.

11. Dispute Resolution

Any disputes shall be governed by the laws of Sierra Leone. In case of a dispute, parties agree to attempt resolution via mediation before seeking legal remedies.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions or concerns regarding these Terms, contact us at:

Email: legal@kdnetworks-sl.com

Phone: +232 79 412 921